As you know, Six sigma methodologies are usually used for Quality management as well as Change Management. If we go in deep down, it enables professionals to identify and resolve the errors that come in the way of an organization ‘s growth. But, you must not be aware that Six Sigma techniques and methodologies can also help IT professionals to upgrade or transform an IT structure.
Sounds interesting right! So let’s dig in more about how Six Sigma terms and methodologies lift up the information Technology Infrastructure.
Although using Lean and Six Sigma concepts are usually designed for manufacturing products. In fact it can be applied to the IT service-based structure in recent years and give amazing results for many businesses. That is how the six sigma principles can be applied to the management of Information Technology.
In its most basic form, Lean is the elimination of waste from the manufacturing process. When we apply it to an IT environment, waste becomes any work which doesn’t add value to the end product or service.
This could be excessive processes, such as documentation, data entry and meetings, or just inefficient ways of working, such as multitasking. Lean encourages the management to look in-depth at these processes, decide if they are truly necessary, and either improve them or remove them completely.
A second major principle of Lean is the idea of doing more with less. In the case of IT, this means being more productive with fewer staff members. This could mean reducing the amount of people a decision goes through before it is approved, or giving people greater responsibilities, which is something you could certainly do once you’ve identified which processes can be eliminated.
For constant improvement you can use the most popular Lean six sigma tools to apply to IT is Kaizen, which is a Chinese and Japanese for continuous improvement. It entails making small changes to processes in order to improve them over time. These changes could be something as small as altering the way data is categorised, or moving a step in the software development process to a different stage. As you repeat these processes, you will learn something new each time. The end goal is a perfect and efficient process.
Cutting back on waste is all well and good, but Lean principles must be applied in a balanced way – you don’t want to remove anything by mistake. This is where Six Sigma certifications can come in handy. Six Sigma puts the central focus on the customer and the quality of the product or service they receive. The main idea behind it is defect reduction; identifying areas where mistakes are being made and a sub-par product or service is being offered. After this, a number of steps are taken in order to improve the service and solve the problem.
Combining Six Sigma with Lean concepts together provides the best of both worlds, the effects of Six Sigma in addition to the speed with which Lean can be applied. Using both in an IT support scenario will mean faster response times, better customer service and happier customers. You could formally implement Lean and Six Sigma into your organisation as the collective name Lean Six Sigma, or you could simply take approaches from each and pick and choose to suit you.
So now you know how a professional with Six Sigma Green Belt Certification can use their skills in IT. If you want to become one then you can register at iGlobe Career where you can get a chance to learn from certified and experienced instructors.